Support
Help with All Fours in the app and in your browser. Most answers are below; if yours isn’t, get in touch.
Contact us
Legal, privacy, sponsorship and other business enquiries: contact us here.
Common questions
How do I learn to play All Fours?
Start with the How to Play guide. It includes a practice hand you can play right on the page, followed by the full rules.
In the app, Solo Play against the computer is a great way to learn and practise before playing online.
Can I use the same account on my phone and in the browser?
Yes. Log in with the same CardsClan account in the app and at Play Now. Your profile, friends, clan and scores are available across both.
You can also play as a guest if you don’t want to create an account.
I lost my connection in the middle of a game. Can I rejoin?
Yes. Your seat is held for 60 seconds while a computer player takes over. Reopen the game within that time and you’ll be given the option to rejoin.
When playing in a browser, keep the All Fours tab open and in the foreground. Switching tabs or minimising the browser can cause the game to disconnect.
The browser game is slow to load or won’t start. What should I do?
The first time you play, your browser needs to download the game, so the initial load can take longer on a slow connection. Once loaded, your browser keeps a copy to make future launches faster.
For the best experience, use an up-to-date version of Chrome, Edge, Safari or Firefox on a computer.
For phones and tablets, we recommend using the free All Fours + app.
Someone is cheating or being abusive. What should I do?
Don’t retaliate or engage with them. Report the player to us using the contact form.
Include the player’s display name, when it happened and a description of what they did or said. Screenshots are helpful if you have them.
See our Code of Conduct for the rules and how we handle players who break them.
A purchase didn’t go through, or I want a refund. What should I do?
Purchases are processed by the Apple App Store or Google Play, so refunds must be requested directly from Apple or Google.
First, check your purchase history to confirm the transaction. If you were charged but didn’t receive what you purchased, send us a message with your display name and purchase receipt, and we’ll investigate the issue.
See section 6 of our Terms of Use for more information.
How do I delete my account and data?
You can delete your account directly in the app. Open the Home Menu, go to Account, and select Delete Account.
This permanently removes your account and associated data as described in our Privacy Policy.
If you can’t access the app, send us a message using the email address associated with your account and include your display name. We’ll help you complete the deletion.
Can I get my tournament or event listed?
Yes. We welcome All Fours tournaments, events and community activities.
Submit your event through the Events page and we’ll review it for listing.